Contact

We read every message.

Whether something is broken, an estimate looks wrong, or you want your data erased, write to us and we will get back to you.

Before you write

These are the questions we get most, and you can resolve them faster yourself:

• Cancelling a subscription. Apple handles this, not us. Open the Settings app, tap your name, then Subscriptions.
• Refunds. Also Apple. Request one at reportaproblem.apple.com.
• A calorie estimate looks wrong. Tap the meal and edit any number. Photos are an estimate, not a measurement, and correcting one takes a second.
• Deleting your data. Settings, then Delete all data. It removes every meal, photo, weigh in and streak from your device.

Reporting a problem

If you are reporting a bug, telling us your device model, your iOS version, and what you were doing when it happened will usually save a round of questions.